our terms of business

 

Who we are

We are Rider and Rider, (sole proprietor Mr S G Rider) P.O Box 214, London, E9 7EP, Phone(++44)0208 985 2679. To send us an email please message us.

We are members of the National Association of Jewellers (since 1989) and Steve is a Fellow of the Gemmological Association of Great Britain. We are listed in Goldsmiths Hall of London Directory of Fine jewellers and silversmiths.

Methods of payment

We are able to accept payment by Bank Transfer and Cheque.
We do not accept credit card payments. All pricing is in pounds sterling

Delivery

As many items are special commission pieces delivery times vary. For stock items please allow 28 days delivery but we aim to supply your order as soon as possible. We will advise on delivery times when items are ordered.

For delivery within the UK the post is free. We dispatch all our items by insured and tracked Royal Mail Special Delivery. Delivery outside the UK is shipped by Federal Express. All details for tracking will be sent to you when the item is dispatched. If you think that an item has been lost or misdirected please contact us immediately.

Returns policy

Goods can be returned within 28 days of purchase. Please contact us first so that we can give you a returns number. Please return the item in its original packaging or ensure it is safely wrapped as we cannot be held responsible for any returns to Rider and Rider which are damaged or lost in transit. Please return by the same way in which it was sent out to you by tracked insured post.

For goods returned unwanted we will refund in full (less any postage charged) by the same way in which it was originally paid for. 

We are unable to offer this refund service for special order items.

General

All prices shown include VAT at current rate.

Delivery is free in UK, outside UK shipping will be charged for.

Prices may change without notice

Any taxes or duties owed outside the European union are the purchasers responsibility.

All dimensions and measurements given in our website and literature are approximate. We reserve the right to change designs, specifications and discontinue items without notice.

Rider and Rider does not offer credit. All items must be paid for at the time of ordering.

If items are not in stock, discontinued or an over-payment has been made we will refund you by the original method of payment.

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, invoice or any other document issued by Rider and Rider shall be subject to correction without any liability on their part.

Goods are guaranteed for one year, which will be invalidated if the goods are altered or changed by anyone other than Rider and Rider.

We will retain the copyright in any document or item prepared by us during the course of carrying out commissions save where the law specifically provides otherwise.

All terms and conditions and other agreements made with Rider and Rider are under English Law.

Rider and Rider is a brand name and is a member of the National Association of Jewellers.